Privacy Policy

Privacy Policy – MVA HOME IMPROVEMENT

1. Introduction

At MVA HOME IMPROVEMENT (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

  • Personal details: name, email address, phone number, postal address.
  • Service-related information: project details, consultation requests, and communications.
  • Technical data: IP address, browser type, device information, cookies, and usage statistics.

3. How We Use Your Information

We use your information to:

  • Provide and manage our home improvement services.
  • Respond to enquiries and customer support requests.
  • Improve our website and services.
  • Comply with legal obligations.
  • Send updates, offers, or marketing communications (only if you have consented).

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity: to deliver services you request.
  • Legal obligation: to comply with UK laws and regulations.
  • Legitimate interests: to improve our services and maintain security.
  • Consent: for marketing communications and optional data collection.

5. Data Sharing

We do not sell your personal data. We may share information with:

  • Trusted service providers who assist us in delivering services.
  • Legal authorities if required by law.
  • Third parties only with your explicit consent.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Object to processing.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies & Tracking

Our website uses cookies to enhance user experience and analyse traffic. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
MVA HOME IMPROVEMENT‘s Contact page